FAQ-Frequently Asked Questions

Will there be a background color with my vinyl lettering?

No, there is no background color or clear edge around our lettering. You will only receive the lettering, the color of your wall or where ever you place your lettering will be the background color.

How long will it take to receive my vinyl wall quote?

We normally ship within 2-3 business days of your order being placed. Sometimes quicker! We ship through the Post Office. Under normal circumstances, you should receive your order in about a week from the time you place your order.

What surfaces will vinyl lettering stick to?

Vinyl will stick to most flat surfaces. Even walls with texture, like “orange peel” texture. If your walls have quite a bit of texture, try ordering our glossy vinyl, it has more adhesive. Vinyl wall quotes will stick to glass, plexi glass, mirrors, wood, ceramic tile, metal, plastic, wall paper, canvas, even cinder block walls. But if you have high gloss paint, or any kind of “Easy Care” kind of paint, or some colors of Sherwin Williams paint, our matte vinyl may not stick to it. But we have had success with our glossy vinyl sticking to these types of paint. Please ask for vinyl samples to be sent to you to make sure that our vinyl will adhere to your walls.

How do you measure the letter height?

We measure from the highest point in the quote, to the lowest.
If there is a tall letter ‘l’, and a letter ‘y’ in the quote, that span will equal the letter height.

Can you make the quote shorter?

Yes we can, when we produce it. But making the quote shorter, can distort the quote. All fonts have varying lengths with the letter height that is chosen. The width of each letter will change with different fonts.

Do you ship worldwide?

Yes we ship to most countries. For example; Canada, United Kingdom, Europe, and Australia. Please ask us if you would like to ship to a country that is not listed.

What is the shipping cost for international orders?

For first class shipping, we charge $9.50 for Canada, $12 for Australia, and $18 for Europe.

How quickly do I need to apply my wall quote?

Once the vinyl has been cut, it needs a surface to adhere to, or the adhesive will start to dry out. We recommend that you apply you vinyl wall quote within 45 of receiving your quote.

I have just painted my wall, can I apply the vinyl wall quote?

Please wait 3 weeks after you have painted your walls for them to completely dry. Even though they feel dry, they are omitting gases. These gases may cause the vinyl not to stick to the wall properly.

Do I need to apply a sealer to my wall, or project that I am putting my vinyl on?

No a sealer is not needed for the vinyl. In fact a sealer can make the vinyl curl, and bubble, and lose its adhesive, if it gets under the vinyl.

Do the letters come individual, or all together?

Unless you order a letter by itself, like a capitol ‘B’, we keep the lettering all together. If you quote is longer than 10 feet, or more than 22 inches high, it may come in sections. But once applied to the wall they will seamless.

What is a business day?

A business day is Monday through Friday, with no holidays, and ends at 5 pm Mountain time. So if Christmas falls on a Wednesday, that would not be a business day.

My quote is not sticking to the wall, what can I do?

If the vinyl is not sticking to the wall, it has something to do with the paint or wall.
You can add more glue to the letters. A little watered down white glue will do the trick, and even sometimes rubbing the quote with a tennis ball.

Can I re-use the vinyl?

Our vinyl is removable but not reusable.

How do I remove the vinyl?

You can just warm it up with a hair dryer on low, and then grab a corner either with tweezers or your fingernail, and pull the vinyl off.

I can’t get the vinyl to come off the backing paper, what can I do?

You can warm up the letters through the back of the paper, (the side with the grid, or brand name) with a hair dryer on low. They should release, and be a little more pliable.

Do you accept Purchase Orders?

Yes we do, with no longer than net 60 days. Please contact us for further information.

I would like my wall quote in another font, would that be possible?

Sure, we mostly likely can do that. Please contact us with the TTF file and we will take a look at it to see if we could use it or not.

I would like some deign help, is that possible?

Sure, we would be happy to help! We do ask for a refundable deposit of $20 up front. The $20 does go towards the final cost. If that is something you would like to do, please visit the “Consultation” tab.

I have a company logo that I would like done, do you do logos?

Sometimes we do logos. We do not print on vinyl, we just cut vinyl. So if you have a simple logo, with less than 3 colors, and no gradients or shadows, please submit your file on the “Consultation” tab.